We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use our website, remember your settings and improve our services.

Before deciding you can read more about our cookies.

Fidelity FundsNetwork Pension (CAS-74121-W6S9)

Complainant: Mr R
Complaint Topic: Transfers: general
Ref: CAS-74121-W6S9
Outcome: Partly upheld
Respondent: Fidelity International
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Mr R’s complaint against Fidelity is partly upheld. To put matters right, Fidelity shall follow the actions set out in the section, “Directions”.

Complaint summary

Mr R complained that, as part of the transfer of his drawdown account, Fidelity delayed the sale of units he held in three funds managed by Invesco Perpetual (the Invesco Funds). In the intervening period, the unit price of the Invesco Funds decreased, so Mr R said that he suffered a financial loss as a result of the delay.

Mr R also complained about the overall time taken by Fidelity to complete the transfer of his drawdown account.

View determination

Download

Related decisions

  • TPS Benefits Scheme (CAS-95270-P0X8)
    Complainant: Dr H
    Respondent: Trustees of the TPS Benefits Scheme
    Buck Consulting
    Outcome: Not upheld
    Complaint Topic: Transfers: general
    Ref: CAS-95270-P0X8
    Date:
  • GEAPS Pension Scheme (CAS-52972-R9K3)
    Complainant: Mr R
    Respondent: Mercer Limited
    The Trustee of the GEAPS Pension Scheme
    Outcome: Partly upheld
    Complaint Topic: Transfers: general
    Ref: CAS-52972-R9K3
    Date:
View all decisions