Civil Service Injury Benefit Scheme (CAS-76344-C9F5)
Complainant: Mr W
Complaint Topic: Injury benefit
Ref: CAS-76344-C9F5
Outcome: Partly upheld
Respondent: MyCSP
Cabinet Office
Cabinet Office
Type: Pension complaint or dispute
Date:
Appeal: No
Ombudsman’s Determination
Outcome
Mr W’s complaint against MyCSP and Cabinet Office is partly upheld. To put matters right, Cabinet Office shall pay Mr W £500 for significant distress and inconvenience.
Complaint summary
Mr W says his Permanent Injury Benefit (PIB) appeal has not been properly considered in accordance with the applicable Civil Service Pensions Medical Appeals and Review Guide (the MRAG).
Mr W also says that MyCSP and Cabinet Office decisions at Stage One and Stage Two of the Internal Dispute Resolution Procedure (IDRP) were delayed causing him distress and inconvenience.
View determination
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