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Civil Service Injury Benefit Scheme (CAS-76344-C9F5)

Complainant: Mr W
Complaint Topic: Injury benefit
Ref: CAS-76344-C9F5
Outcome: Partly upheld
Respondent: MyCSP
Cabinet Office
Type: Pension complaint or dispute
Appeal: No

Ombudsman’s Determination


Mr W’s complaint against MyCSP and Cabinet Office is partly upheld. To put matters right, Cabinet Office shall pay Mr W £500 for significant distress and inconvenience. 

Complaint summary

Mr W says his Permanent Injury Benefit (PIB) appeal has not been properly considered in accordance with the applicable Civil Service Pensions Medical Appeals and Review Guide (the MRAG).

Mr W also says that MyCSP and Cabinet Office decisions at Stage One and Stage Two of the Internal Dispute Resolution Procedure (IDRP) were delayed causing him distress and inconvenience.

View determination


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