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Citi (UK) Pension Plan (CAS-76611-W2C4)

Complainant: Mr O
Complaint Topic: Transfers: general
Ref: CAS-76611-W2C4
Outcome: Not upheld
Respondent: CG Pension Trustees Ltd (the Trustee); and
Willis Towers Watson (the Administrator)
Type: Pension complaint or dispute
Appeal: No

Ombudsman’s Determination


I do not uphold Mr O’s complaint and no action is required by the Trustee or the Administrator.

Complaint summary

Mr O has complained about the time it took the Administrator to transfer his pension funds from the Plan into his chosen Self Invested Personal Pension (SIPP), with Fidelity.

Mr O has claimed that he suffered a substantial financial loss due to delays, and he wants the Administrator to put him back in the financial position he would have been in had the delays not occurred. 

View determination


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