NHS Pension Scheme (CAS-80644-D0B5)

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by NHS BSA.

Complaint summary

Mr N complained about the incorrect information he received from NHS BSA on 13 September 2019. Specifically, he said that NHS BSA misinformed him about taking his pension as a trivial commutation lump sum and that he could claim a refund of contributions for the deferred 2008 Section benefits he held in the Scheme.

Mr N said that the £250 he had been offered by NHS BSA was inadequate compensation considering the loss of expectation he had experienced.