We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use our website, remember your settings and improve our services.

Before deciding you can read more about our cookies.

Sainsbury's Pension Scheme (CAS-91740-X7K5)

Complainant: Mr T
Complaint Topic: Transfers: general
Ref: CAS-91740-X7K5
Outcome: Partly upheld
Respondent: The Trustee of the Sainsbury’s Pension Scheme (the Trustee)
Willis Towers Watson (WTW)

Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I partially uphold Mr T’s complaint in respect of the award for distress and inconvenience, which I consider to be serious given the considerable delay and the administrative errors made by WTW.

Complaint summary

Mr T complained that WTW caused delays to the transfer of his pension from the Scheme to Aviva. 

Mr T said that he suffered a financial loss as a result of the delays.

View determination

Download

Related decisions

  • SCA UK Pension Plan (CAS-83019-G2S0)
    Complainant: Mrs N
    Respondent: SCA Pension Trustees Limited
    Outcome: Not upheld
    Complaint Topic: Transfers: general
    Ref: CAS-83019-G2S0
    Date:
  • LifeSight Master Trust (CAS-54811-N0H7)
    Complainant: Mr X
    Respondent: Trustee of the LifeSight Master Trust,
    Willis Towers Watson
    Outcome: Not upheld
    Complaint Topic: Transfers: general
    Ref: CAS-54811-N0H7
    Date:
View all decisions