ReAssure Stakeholder Plan (CAS-92910-F5R5)
Ombudsman’s Determination
Outcome
Mr S’ complaint against ReAssure is partly upheld. To put matters right, ReAssure shall ensure that all contributions are paid into the Plan and that Mr S is not financially disadvantaged by its maladministration. It shall fulfil all the terms of the Opinion as agreed.
Complaint summary
Mr S has complained that, despite ReAssure accepting the terms of the Caseworker’s Opinion, it has failed to carry out all of the agreed terms.
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