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DHL Group Retirement Plan (CAS-93337-Y2P1)

Complainant: Mr Y
Complaint Topic: Transfers: general
Ref: CAS-93337-Y2P1
Outcome: Not upheld
Respondent: DHL Pensions (the Administrator); and
DHL Trustees Limited (the Trustee)
Type: Pension complaint or dispute
Appeal: No

Ombudsman’s Determination


I do not uphold Mr Y’s complaint and no further action is required by the Trustee or the Administrator. 

Complaint summary

Mr Y has complained about the delays he experienced following his request to transfer his pension to Fusion Wealth SIPP (the SIPP). He says:-

He is unhappy with the service provided by the Administrator.

He transferred several other pensions in 2021, which each took around ten days to complete. Therefore, he expected it to take ten days to transfer the Plan, however, it took approximately 80 days.

He has suffered a financial loss of £2,316.64 and would like to be put back in the financial position he would have been had the delay not occurred. 

View determination


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