Local Government Pension Scheme (CAS-93659-D0T2)

Ombudsman’s Determination

Outcome

Mr D’s complaint against LPPA is partly upheld. To put matters right, LPPA shall implement the instructions set out in paragraph 107 below.

Complaint summary

Mr D’s complaint concerns: 

a delay in the setup of his early retirement benefits, which resulted in a reduction in the value of his additional voluntary contributions (AVC);

the reduction in the value of the AVC subsequently acted to reduce the value of an annuity he purchased on the open market; 

a lump sum, in respect of his redundancy, which does not appear to have been paid into the Scheme by his former employer;

interest he is owed, on the maximum tax-free lump sum and pension arrears, for the period of the alleged delays; and

He would like LPPA to pay him redress in recognition of the distress and inconvenience he endured due to LPPA’s actions.