Skip to main content

The N 1953 Ltd Executive Pension Scheme (PO-25984)

Complainant: Mr N
Complaint Topic: Administration
Ref: PO-25984
Outcome: Upheld
Respondent: Rowanmoor Group plc (Rowanmoor), including specifically its subsidiary, Rowanmoor Trustees Limited (RTL)
Type: Pension complaint or dispute
Appeal: No

Ombudsman’s Determination


The complaint is not upheld against Rowanmoor as Administrator, as it was not its responsibility to carry out the level of due diligence suggested by Mr N, and because it fulfilled the duties it did have in relation to the Scheme adequately. 

However, the complaint is upheld against RTL because it did not fulfil its duties as a trustee of the Scheme. As a part of these duties, it had a responsibility to consider whether the investment in Dunas Beach was appropriate in the circumstances. However, it failed to do so, the investment was not appropriate and thereby its actions caused the financial loss incurred by Mr N. 

Complaint summary

Mr N has complained that Rowanmoor failed to perform sufficient due diligence in relation to his proposed investments in a hotel suite being developed by the Resort Group at Dunas Beach (Cape Verde) (Dunas Beach). He says these investments were high risk and not suitable for him. He would like Rowanmoor to put him back into the position he would have been in had the investments never occurred. 

View determination


Related decisions