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Armed Forces Pension Scheme (PO-28367)

Complainant: Miss S
Complaint Topic: Pension liberation
Ref: PO-28367
Outcome: Not upheld
Respondent: Veterans UK
Type: Pension complaint or dispute
Appeal: No

Ombudsman’s Determination


I do not uphold Miss S’ complaint and no further action is required by Veterans UK.

Complaint summary

Miss S’ complaint is that Veterans UK failed to conduct adequate checks or enquiries before transferring her pension to the Pinnacle Pension Scheme.

View determination


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