Universities Superannuation Scheme (CAS-106210-N1S5)

Ombudsman’s Determination

Outcome

I do not uphold Mrs N’s complaint and no further action is required by USS. 

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs N has complained that she has suffered financial loss due to an administrative error by USS. As a result, her pension benefits were lower than the annual projections provided between 2017 and 2020. 

Mrs N has said that USS’ compensation offer of £500 does not adequately compensate her for her loss or provide sufficient redress for the distress and inconvenience she has suffered.