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NEST (CAS-106341-G1M4)

Complainant: Mrs Y
Complaint Topic: Contributions: failure to pay into scheme
Ref: CAS-106341-G1M4
Outcome: Upheld
Appeal outcome: None
Respondent: Peter Marson Optometrist
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

  1. Mrs Y’s complaint is upheld and, to put matters right, the Employer shall pay £2,074.45 into the Scheme. The Employer shall ensure that Mrs Y is not financially disadvantaged by its maladministration, so, it shall arrange for any investment loss to be calculated and paid into the Scheme. 
  2. In addition, the Employer shall pay Mrs Y £1,000 for the serious distress and inconvenience it has caused her.

Complaint summary

  1. Mrs Y has complained that the Employer, despite deducting contributions from her pay, has failed to pay them all into the Scheme. 

  2. Mrs Y said that the Employer has not paid pension contributions, totalling £2,074.45, into the Scheme for May 2022 and the period between October 2022 and September 2023. The total figure consists of £1,199.10 for employee pension contributions and £875.35 for employer pension contributions.

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