State Street Group Personal Pension Plan (CAS-108141-F2X8)
Ombudsman’s Determination
Outcome
Mr R’s complaint against the Employer is partly upheld. To put matters right, the Employer shall pay Mr R £500 in recognition of the distress and inconvenience he suffered.
Complaint summary
Mr R has complained that the Employer failed to make an agreed 9% employer pension contribution in his first month of employment.
He wants the Employer to make right the missing contribution of £1,085.19 and any potential investment loss due to late payment. He also wants to be compensated for the distress and inconvenience caused.
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