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NEST (CAS-113424-Z0H3)

Complainant: Mr D
Complaint Topic: Contributions: failure to pay into scheme
Ref: CAS-113424-Z0H3
Outcome: Upheld
Respondent: The Bridge Agent Limited
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Mr D’s complaint is upheld and, to put matters right, the Employer shall pay £279.97 into the Scheme. The Employer shall ensure that Mr D is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Scheme. 

In addition, the Employer shall pay Mr D £500 for the significant distress and inconvenience it has caused him.

Complaint summary

Mr D has complained that the Employer, despite deducting contributions from his pay, has failed to pay them into the Scheme. 

The available evidence shows that the missing contributions amounted to £279.97.

View determination

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