NEST (CAS-113667-K1Y9)
Complainant: Miss K
Complaint Topic: Contributions: failure to pay into scheme
Ref: CAS-113667-K1Y9
Outcome: Upheld
Respondent: Erudite Acquisitions Limited
Type: Pension complaint or dispute
Date:
Appeal: No
Ombudsman’s Determination
Outcome
Miss K’s complaint is upheld and, to put matters right, the Employer shall pay £1,835.92 into the Scheme. The Employer shall ensure that Miss K is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Scheme.
In addition, the Employer shall pay Miss K £1,000 for the serious distress and inconvenience it has caused her.
Complaint summary
Miss K has complained that the Employer, despite deducting contributions from her pay, has failed to pay them into the Scheme.
The available evidence shows that £1,835.92 has not been paid into the Scheme. This figure represents £1,166.35 in employee contributions and £669.57 in employer contributions.
View determination
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