NEST (CAS-116193-C2R5)

Ombudsman’s Determination

Outcome

Mr Z’s complaint is upheld and, to put matters right, the Employer shall pay the missing contributions in respect of his pension and make good any shortfall in units.

Mr Z may choose whether to pay the outstanding employee contributions into the Scheme. 

In addition, the Employer shall pay Mr Z £500 for the significant distress and inconvenience it has caused him. 

Complaint summary

Mr Z’s complaint against the Employer concerns pension contributions not being paid into the Scheme. He said that pension contributions were not paid into the Scheme in March 2022, June 2023 and November 2023. 

The available evidence shows that the missing employer contributions amounted to £247.32. The employee contributions, which were also due to the Scheme but not deducted from Mr Z’s salary, amounted to £412.22.