Scottish Housing Associations’ Pension Scheme (CAS-132784-G2D3)

Ombudsman’s Determination

Outcome

I do not uphold Ms T’s complaint, and no further action is required by the Trustee or TPT. 

Complaint summary

Ms T complained that TPT provided her with incorrect information when it confirmed her pension funds would be paid to her through a Trivial Commutation Lump Sum (TCLS). She said it did not inform her that her other pensions would need to be taken into account when considering her eligibility for a TCLS and it also incorrectly told her that TCLS came into force in April 2024. 

Ms T said her pension should be paid to her as a TCLS and that TPT should pay compensation to her because of the incorrect information it provided.