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CSC Computer Sciences Limited Pension Scheme (CAS-61854-F9L4)

Complainant: Ms Y
Complaint Topic: Administration
Ref: CAS-61854-F9L4
Outcome: Upheld
Respondent: DXC Pension Trustee Limited (the Trustee)
DXC (the Company)
Mercer
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome 

Ms Y’s complaint is upheld and, to put matters right, the Trustee, the Company and Mercer shall take the actions set out in paragraphs 61, 62, 63 and 64 below.

Complaint summary 

Ms Y has complained that the Company delayed her redundancy date, and that before she could leave the Company, the Trustee and Mercer changed the Scheme’s actuarial factors, causing her financial detriment.

View determination

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