ThyssenKrupp UK Plc 2006 Retirement and Death Benefits Plan – Hammond & Champness Section (CAS-72134-V5K7, CAS-72135-Q7V1)

Ombudsman’s Determination

Outcome

Mrs E’s and Mr R’s complaint should be upheld because the Trustees failed to properly consider all the potential beneficiaries in reaching their decision regarding the distribution of the lump sum benefit following the death of Mr F. Therefore, the decision should be reconsidered. The Trustees should also pay Mrs E and Mr R £500 each in recognition of the significant distress and inconvenience caused. 

Complaint summary

Mrs E and Mr R are represented by Mr N (the son of Mrs E and brother of Mr R). Mrs E and Mr R complained that the Trustees have not made a proper decision in the distribution of a lump sum benefit following the death of Mr F.