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We are aware of people receiving letters about a failed investment, claiming to be from The Pensions Ombudsman (TPO).
These letters are not genuine, and the telephone number is not TPO’s.

TPO is a free service and would never ask for your bank details or for you to pay any fees. If you have any further concerns, or you receive a letter and are unsure if it is from TPO, please contact us by emailing InformationManagement@pensions-ombudsman.org.uk. Please do not respond to the letter and report the incident to Action Fraud.

T&N Retirement Benefits Scheme (1989) (CAS-79442-Z7F9)

Complainant: Mr H

Complaint Topic: Misquote/misinformation

Ref: CAS-79442-Z7F9

Outcome: Not upheld

Respondent: 20-20 Trustees Services Ltd
Legal & General

Type: Pension complaint or dispute

Date: 25 February 2025

Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold H’s complaint, and no further action is required by the Trustee or L&G.

Complaint summary

Mr H’s complaint is that he was misadvised and provided with incorrect retirement quotations and his queries were not answered timely or correctly.

View determination

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Related decisions

Principal Civil Service Pension Scheme (CAS-66472-F0T4)

Complainant: Miss N

Respondent: Cabinet Office
MyCSP

Outcome: Not upheld

Complaint Topic: Misquote/misinformation

Ref: CAS-66472-F0T4

Date: Wed 06 August 2025
Principal Civil Service Pension Scheme (CAS-49707-Q5P1)

Complainant: Mr W

Respondent: Cabinet Office
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PA Consulting Group

Outcome: Not upheld

Complaint Topic: Misquote/misinformation

Ref: CAS-49707-Q5P1

Date: Thu 10 July 2025

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