The EDF Group of the Electricity Supply Pension Scheme (CAS-80646-G2G3)

Complainant: Mrs Y

Complaint Topic: Death benefits

Ref: CAS-80646-G2G3

Outcome: Not upheld

Respondent: Mercer Limited
EDFG Trustee Limited

Type: Pension complaint or dispute

Date: 14 May 2025

Appeal: No

I do not uphold Mrs Y’s complaint, and no further action is required by Mercer or the Trustee.

Mrs Y’s complaint concerns:

delays by Mercer in setting up and paying a widow's pension, after the death of her husband, Mr Y;
the provision of incorrect information about her eligibility to receive a death lump sum payment; and
in her capacity as Executor of the Estate of Mr Y (the Estate), she believes that Mr Y was provided with insufficient information when he claimed his benefits.

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