The EDF Group of the Electricity Supply Pension Scheme (CAS-80646-G2G3)

Ombudsman’s Determination

Outcome

I do not uphold Mrs Y’s complaint, and no further action is required by Mercer or the Trustee.  

Complaint summary

Mrs Y’s complaint concerns: 

• delays by Mercer in setting up and paying a widow's pension, after the death of her husband, Mr Y;

• the provision of incorrect information about her eligibility to receive a death lump sum payment; and 

• in her capacity as Executor of the Estate of Mr Y (the Estate), she believes that Mr Y was provided with insufficient information when he claimed his benefits.