The ASDA Group Pension Scheme (CAS-83248-T3W3)
Complainant: Mr N
Complaint Topic: Administration
Ref: CAS-83248-T3W3
Outcome: Not upheld
Respondent: Rothesay Life Plc
Asda Group Pension Scheme Trustees Limited
Asda Group Pension Scheme Trustees Limited
Type: Pension complaint or dispute
Date:
Appeal: No
Ombudsman’s Determination
Outcome
I do not uphold Mr N’s complaint, and no further action is required by Rothesay and the Trustee.
Complaint summary
Mr N’s complaint is that:-
Rothesay delayed providing him with an individual policy document. He is also unhappy that Rothesay provided him with an incorrect retirement quotation on 21 October 2021.
He was misinformed by the Trustee, on several occasions, that he could claim his pension on an unreduced basis from age 60.
View determination
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