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The ASDA Group Pension Scheme (CAS-83248-T3W3)

Complainant: Mr N
Complaint Topic: Administration
Ref: CAS-83248-T3W3
Outcome: Not upheld
Respondent: Rothesay Life Plc
Asda Group Pension Scheme Trustees Limited
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint, and no further action is required by Rothesay and the Trustee. 

Complaint summary

Mr N’s complaint is that:- 

  • Rothesay delayed providing him with an individual policy document. He is also unhappy that Rothesay provided him with an incorrect retirement quotation on 21 October 2021. 

  • He was misinformed by the Trustee, on several occasions, that he could claim his pension on an unreduced basis from age 60. 

View determination

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