NHS Pension Scheme (CAS-86747-P1R3)

Ombudsman’s Determination

Outcome

I do not uphold Miss N’s complaint and no further action is required by NHS BSA and the Trust.

Complaint summary

Miss N has complained that NHS BSA incorrectly decided to decline her application for ill health early retirement (IHER) benefits from the Scheme.

She also says that the Trust:

• following her workplace injury in 2001, originally redeployed her to an unsuitable role that involved heavy lifting; and
• in 2013, failed to provide NHS BSA with all the information about her ill health held in its records so that a decision could be made on her IHER application.