We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use our website, remember your settings and improve our services.

Before deciding you can read more about our cookies.

Teachers’ Pensions Scheme (CAS-91001-B8Z6)

Complainant: Ms I
Complaint Topic: Contributions: failure to pay into scheme
Ref: CAS-91001-B8Z6
Outcome: Upheld
Respondent: University for the Creative Arts
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Ms I’s complaint is upheld and, to put matters right, the Employer shall pay Ms I £500 for the significant distress and inconvenience it has caused her.

Complaint summary

Ms I has complained that she was not enrolled into the Scheme on time, despite pension contributions being deducted from her pay. 

View determination

Download

Related decisions

  • Scottish Widows Group Personal Pension Scheme (CAS-116291-Z1G5)
    Complainant: Mr G
    Respondent: Key Group Ltd
    Outcome: Upheld
    Complaint Topic: Contributions: failure to pay into scheme
    Ref: CAS-116291-Z1G5
    Date:
  • NEST (CAS-97027-G2V6)
    Complainant: Ms Y
    Respondent: Lifeways Group
    Outcome: Upheld
    Complaint Topic: Contributions: failure to pay into scheme
    Ref: CAS-97027-G2V6
    Date:
View all decisions