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The Smart Pension Master Trust (CAS-94367-H8S2)

Complainant: Ms H
Complaint Topic: Contributions: failure to pay into scheme
Ref: CAS-94367-H8S2
Outcome: Upheld
Respondent: Elevate Ward Design Ltd
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Ms H’s complaint is upheld and, to put matters right, the Employer shall pay £2,024.00 into the Trust. The Employer shall ensure that Ms H is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Trust. 

In addition, the Employer shall pay Ms H £1,000 for the serious distress and inconvenience it has caused her.

Complaint summary

Ms H has complained that the Employer, despite deducting contributions from her pay, has failed to pay them into the Trust. 

The available evidence shows that the missing contributions amounted to £2,024.00.

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