Options Workplace Pension Plan (CAS-97119-Y9L3)

Ombudsman’s Determination

Outcome

Ms T’s complaint is upheld and, to put matters right, the Employer shall pay £1,605.09 into the Plan. The Employer shall ensure that Ms T is not financially disadvantaged by its maladministration, so, it shall arrange for any investment loss to be calculated and paid into the Plan. 

In addition, the Employer shall pay Ms T £1,000 for the serious distress and inconvenience it has caused her.

Complaint summary

Ms T has complained that the Employer, despite deducting contributions from her pay, has failed to pay them into the Plan.

The available evidence shows that the missing contributions amounted to £1,605.09. This figure consists of £1,234.69 in employee pension contributions and £370.40 in employer pension contributions.