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NHS Pension Scheme (CAS-99619-X1F4)

Complainant: Miss E
Complaint Topic: Misquote/misinformation
Ref: CAS-99619-X1F4
Outcome: Not upheld
Respondent: NHS Business Services Authority
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold Miss E’s complaint and no further action is required by NHS BSA.  

Complaint summary

Miss E has complained that she overspent on her credit card account based on an incorrect estimate sent to her by NHS BSA and should be compensated for this. 

View determination

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