Teachers’ Pension Scheme (PO-4650)
2. Teachers' Pensions
Complaint summary
Mr Cowan’s complaint against Teachers’ Pensions and the Council is about the errors that were made in the calculation of his pension benefits. He has also complained about the way his enquiries were handled by Teachers’ Pensions.
Summary of the Ombudsman’s determination and reasons
The complaint should be upheld against both the Respondents. The Council has failed to provide accurate pay information to Teachers’ Pensions resulting in an incorrect award of benefits. Teachers’ Pensions have made a mistake in one calculation of an award and there were also issues with their handling of the complaint and notifying Mr Cowan of his entitlement.
View determination
DownloadRelated decisions
- Civil Service Pension Scheme (CAS-64555-S4Z2)Complainant: Mrs DRespondent: MyCSP
The Cabinet OfficeOutcome: UpheldComplaint Topic: Benefits: incorrect calculationRef: CAS-64555-S4Z2Date: - Local Government Pension Scheme (CAS-55734-B7S2)Complainant: Mrs RRespondent: Tower Hamlets CouncilOutcome: Partly upheldComplaint Topic: Benefits: incorrect calculationRef: CAS-55734-B7S2Date: