Teachers’ Pension Scheme (PO-4650)

Complaint summary

Mr Cowan’s complaint against Teachers’ Pensions and the Council is about the errors that were made in the calculation of his pension benefits. He has also complained about the way his enquiries were handled by Teachers’ Pensions.

Summary of the Ombudsman’s determination and reasons

The complaint should be upheld against both the Respondents. The Council has failed to provide accurate pay information to Teachers’ Pensions resulting in an incorrect award of benefits. Teachers’ Pensions have made a mistake in one calculation of an award and there were also issues with their handling of the complaint and notifying Mr Cowan of his entitlement.