Scheme:
Police Pension Scheme
Complainant:
Mr John Cherry
Respondent:
1. The Police and Crime Commissioner of South Wales (the Commissioner) 2. Capita
Topic:
Failure to provide information/act on instructions
Ref:
PO-7096
Date:
Tue 22 Dec 2015
Outcome:
Upheld

Complaint summary

Mr Cherry’s complaint against the Commissioner and Capita relates to their failure to inform him of the tax penalties on his retirement benefits when taking subsequent re-employment.

Summary of the Ombudsman’s Determination and reasons

The complaint should be upheld against the Commissioner because it had a duty of care, as Mr Cherry’s employer, to have informed him of the tax implications of re -employment on his retirement benefits. Its failure to do so has led to Mr Cherry incurring tax charges on his retirement benefits.

View determination