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Police Pension Scheme (PO-7096)

Complainant: Mr John Cherry
Topic: Failure to provide information/act on instructions
Ref: PO-7096
Outcome: Upheld
Respondent: 1. The Police and Crime Commissioner of South Wales (the Commissioner)
2. Capita
Type: Pension complaint or dispute

Complaint summary

Mr Cherry’s complaint against the Commissioner and Capita relates to their failure to inform him of the tax penalties on his retirement benefits when taking subsequent re-employment.

Summary of the Ombudsman’s Determination and reasons

The complaint should be upheld against the Commissioner because it had a duty of care, as Mr Cherry’s employer, to have informed him of the tax implications of re -employment on his retirement benefits. Its failure to do so has led to Mr Cherry incurring tax charges on his retirement benefits.



View determination


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