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NHS Pension Scheme (PO-11187)

Complainant: Mrs Y
Complaint Topic: Misquote/misinformation
Ref: PO-11187
Outcome: Not upheld
Respondent: NHS Business Services Authority
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Mrs Y’s complaint and no further action is required by NHS BSA.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs Y’s complaint is that NHS BSA refused to allow her to commute her benefits under the Scheme as a lump sum, and that it provided incorrect and incomplete information when she was making an important retirement decision.

View determination

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