Scheme:
Legal & General Stakeholder Pension Plan
Complainant:
Mrs R
Respondent:
AJ Bell Legal & General Assurance Society
Topic:
Transfers: general
Ref:
PO-8550
Date:
Fri 30 Jun 2017
Outcome:
Upheld

Ombudsman’s Determination

Outcome

Ms R’s complaint is upheld and to put matters right both AJ Bell and L&G should compensate Mrs R for any financial loss caused by the transfer delay.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs R is complaining that she has suffered financial loss as a consequence of delays on the part of L&G and AJ Bell in transferring her Plan benefits to TD Direct SIPP (the SIPP).

View determination