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TCS Group Personal Pension Plan (PO-17691)

Complainant: Mr A
Complaint Topic: Misquote/misinformation
Ref: PO-17691
Outcome: Not upheld
Respondent: Aegon
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Mr A’s complaint and no further action is required by Aegon.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr A has complained that the fund growth detailed in the Plan’s fund factsheet does not match the limited growth achieved by his Plan. He therefore suggests the fund factsheet is misleading and is not fit for purpose.

Mr A would like Aegon to increase his fund value to match the returns detailed in the fund factsheet.

View determination

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