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Railways Pension Scheme (PO-17970)

Complainant: Miss M
Complaint Topic: Misquote/misinformation
Ref: PO-17970
Outcome: Upheld
Respondent: RPMI Limited
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

Miss M’s complaint is upheld and to put matters right the Scheme’s Committee (the Committee), on behalf of the Trustees should reconsider its decision not to pay Miss M a dependant’s pension.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Miss M’s uncle has complained on her behalf because he is dissatisfied that the Committee has not agreed to pay Miss M a dependant’s pension.

View determination

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