Scheme:
Teachers’ Pension Scheme
Complainant:
Mrs D
Respondent:
1. Kent County Council (the Council) 2. Teachers' Pensions
Topic:
Benefits: missing
Ref:
PO-17569
Date:
Wed 30 Jan 2019
Outcome:
Not upheld

Ombudsman’s Determination

Outcome

I do not uphold Mrs D’s complaint, and no further action is required by the Council and Teachers’ Pensions.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs D’s complaint concerns her missing Scheme benefits. Mrs D considers that they should have been preserved in the Scheme, as she completed the minimum five years’ qualifying service. Mrs D says that Teachers’ Pensions has a responsibility to establish the day she allegedly was not in pensionable service.

View determination