NHS Pension Scheme (PO-19030)

Ombudsman’s Determination

Outcome

I do not uphold Mrs Y’s complaint and no further action is required by NHS Pensions.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs Y’s previous complaint was determined under the case of PO-12178 (the determination). After the determination, NHS Pensions collected Mrs Y’s outstanding employee contributions from the pension arrears and additional lump sum it owed to her. Mrs Y’s complaint now is that NHS Pensions should not have applied tax to her arrears before collecting the contributions owed.