Scheme:
Royal Bank of Scotland Group Pension Fund
Complainant:
Mr R
Respondent:
1. RBS Pension Trustee Limited 2. RBS Pension Services 3. Willis Towers Watson
Topic:
Transfers: general
Ref:
PO-21579
Date:
Tue 10 Dec 2019
Outcome:
Not upheld

Ombudsman’s Determination

Outcome

I do not uphold Mr R’s complaint and no further action is required by the Trustee, RBSPS or WTW.

Complaint summary

Mr R complains that:-

  • As a result of the level of service provided by RBSPS in administering his request to transfer his benefits, he was not in a position to meet his Cash Equivalent Transfer Value (CETV) deadline of 10 June 2017. The revised CETV was less than the original CETV illustration, and he says he has suffered a loss of £8,081.87.
  • The eventual transfer of his benefits from the Fund was delayed by WTW.

View determination