Scheme:
Teachers’ Pension Scheme
Complainant:
Mrs D
Respondent:
Teachers' Pension
Topic:
Failure to provide information/act on instructions
Ref:
PO-28634
Date:
Wed 27 Nov 2019
Outcome:
Not upheld

Ombudsman’s Determination

Outcome

I do not uphold Mrs D’s complaint and no further action is required by TP.

Complaint Summary

Mrs D’s complaint is that TP will not reinstate her widow’s pension now she is no longer living with her partner unless she can demonstrate that she is suffering financial hardship. Mrs D says that had she been aware of this, she would not have moved in with her partner in 2015.

View determination