Skip to main content

Pension schemes - Facilitating financial advice?

Date:

Today The Pensions Ombudsman published ‘Panels and Independent Financial Advisers.

Historically, pension scheme administrators, trustees and employers have expressed concern with regard to the scope of their responsibilities in providing financial advice to members and have hesitated in recommending or facilitating access to particular financial advisers. The Pensions Ombudsman(TPO)’s guidance on this topic sets out its approach to the provision of factual information in respect of independent financial advisers.

Anthony Arter, Pensions Ombudsman said:

“In these complex and challenging times, it is important that scheme members know where to turn for help when they are considering their pension options and/or are planning for their retirement. Obtaining independent financial advice is not always easy for members of pension schemes. Pension schemes have difficult decisions to make when they disseminate complex information. I am often asked for my views where a scheme ponders establishing a panel of independent financial advisers. My office has set out some information to assist schemes and their members, which I hope will be helpful.”

Related news

  • Minister reappoints Robert Branagh and Myfanwy Barrett as Non-Executive Directors for The Pensions Ombudsman
    Date:
    The Minister for Pensions has agreed the reappointment of Robert Branagh and Myfanwy Barrett as Non-Executive Directors (NEDs) for The Pensions Ombudsman (TPO) with effect from 1 May 2026. The reappointments of Myfanwy and Robert are for three years until 30 April 2029.
  • Pro Bono Week: Interview with Patricia Critchley of Slaughter and May
    Date:
    The Volunteer Adviser Programme has been around for over 40 years helping members of the public to informally resolve problems with their occupational and personal pensions. Our volunteers which include pension professionals from the legal industry resolve over 80% of the cases they receive. In 2025, international law firm Slaughter and May decided to partner with The Pensions Ombudsman (TPO) to support its volunteer programme. Today we are interviewing Patricia Critchley who is Senior Counsel at Slaughter and May and a pro bono volunteer for TPO.