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NEST (CAS-93238-D7T1)

Complainant: Mr S
Complaint Topic: Contributions: failure to pay into scheme
Ref: CAS-93238-D7T1
Outcome: Upheld
Respondent: Alpha Home Design Ltd
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Mr S’ complaint is upheld and, to put matters right, the Employer shall pay £828.10 into the Scheme. The Employer shall ensure that Mr S is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Scheme. 

In addition, the Employer shall pay Mr S £1,000 for the serious distress and inconvenience it has caused him.

Complaint summary

Mr S has complained that the Employer, despite deducting contributions from his pay, has failed to pay them into the Scheme. 

View determination

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