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NEST (CAS-108806-G8P9)

Complainant: Miss S
Complaint Topic: Contributions: failure to pay into scheme
Ref: CAS-108806-G8P9
Outcome: Upheld
Respondent: Hospitality Recruitment Group Ltd
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Miss S’ complaint is upheld and, to put matters right, the Employer shall pay £680.18 into the Scheme. The Employer shall ensure that Miss S is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Scheme. 

In addition, the Employer shall pay Miss S £1,000 for the serious distress and inconvenience it has caused her.

Complaint summary

Miss S has complained that the Employer, despite deducting contributions from her pay, has failed to pay them into the Scheme. 

The missing contributions amounted to £680.18.

View determination

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