NHS Pension Scheme (PO-17912)

Ombudsman’s Determination

I do not uphold Mr S’ complaint and no further action is required by the Respondents.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr S has complained that DCCG misreported his redundancy entitlement to NHS BSA, when saying that he is subject to Agenda for Change redundancy terms as opposed to Very Senior Manager (VSM) terms, which he says he is contractually entitled to. As a result, NHS BSA has been paying the incorrect level of pension.

Mr S also believes that NHS BSA should have more robustly investigated the inconsistent information it was provided with.