NOW Pensions (CAS-114334-V7D7)
Ombudsman’s Determination
Outcome
Mrs W’s complaint is upheld and, to put matters right, the Employer shall pay £538.77 into the Scheme. The Employer shall ensure that Mrs W is not financially disadvantaged by its maladministration, so, it shall arrange for any investment loss to be calculated and paid into the Scheme.
In addition, the Employer shall pay Mrs W £1,000 for the serious distress and inconvenience it has caused her.
Complaint summary
Mrs W has complained that the Employer, despite deducting contributions from her pay, has failed to pay them into the Scheme.
The available evidence shows that the missing contributions amounted to £538.77.
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