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NHS Pension Scheme (CAS-119758-B1C7)

Complainant: Mrs S
Complaint Topic: Death benefits
Ref: CAS-119758-B1C7
Outcome: Not upheld
Respondent: NHS Business Services Authority
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold Mrs S’ complaint and no further action is required by NHS BSA.

Complaint summary

Mrs S complained that as a result of incorrect information which was provided to her husband before he died, he amended his Will in the belief that she would receive a larger widow’s pension from the Scheme than she was entitled to.

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