We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use our website, remember your settings and improve our services.

Before deciding you can read more about our cookies.

NEST (CAS-106341-G1M4)

Complainant: Mrs Y
Complaint Topic: Contributions: failure to pay into scheme
Ref: CAS-106341-G1M4
Outcome: Upheld
Appeal outcome: None
Respondent: Peter Marson Optometrist
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

  1. Mrs Y’s complaint is upheld and, to put matters right, the Employer shall pay £2,074.45 into the Scheme. The Employer shall ensure that Mrs Y is not financially disadvantaged by its maladministration, so, it shall arrange for any investment loss to be calculated and paid into the Scheme. 
  2. In addition, the Employer shall pay Mrs Y £1,000 for the serious distress and inconvenience it has caused her.

Complaint summary

  1. Mrs Y has complained that the Employer, despite deducting contributions from her pay, has failed to pay them all into the Scheme. 

  2. Mrs Y said that the Employer has not paid pension contributions, totalling £2,074.45, into the Scheme for May 2022 and the period between October 2022 and September 2023. The total figure consists of £1,199.10 for employee pension contributions and £875.35 for employer pension contributions.

View determination

Download

Related decisions

  • NEST Pension Scheme (CAS-116534-M8Y1)
    Complainant: Mrs K
    Respondent: Solange Bakery Ltd and Artisan Traditions Ltd
    Outcome: Upheld
    Complaint Topic: Contributions: failure to pay into scheme
    Ref: CAS-116534-M8Y1
    Date:
  • The Smart Pension Master Trust (CAS-94367-H8S2)
    Complainant: Ms H
    Respondent: Elevate Ward Design Ltd
    Outcome: Upheld
    Complaint Topic: Contributions: failure to pay into scheme
    Ref: CAS-94367-H8S2
    Date:
View all decisions