We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use our website, remember your settings and improve our services.

Before deciding you can read more about our cookies.

NEST (CAS-101049-J9Y1)

Complainant: Mr E
Complaint Topic: Contributions: failure to pay into scheme
Ref: CAS-101049-J9Y1
Outcome: Upheld
Respondent: Cru Construction (Services) Ltd
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Mr E’s complaint is upheld and, to put matters right, the Employer shall pay £4,967.24 into the Scheme. The Employer shall ensure that Mr E is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Scheme. 

In addition, the Employer shall pay Mr E £1,000 for the serious distress and inconvenience it has caused him.

Complaint summary

Mr E has complained that the Employer, despite deducting contributions from his pay, has failed to pay them into the Scheme. 

The available evidence shows that £4,967.24 in unpaid pension contributions is due to the Scheme. 

View determination

Download

Related decisions

  • NEST (CAS-115063-P5V4)
    Complainant: Mr N
    Respondent: Wrought Iron & Brass Bed Co. Limited
    Outcome: Partly upheld
    Complaint Topic: Contributions: failure to pay into scheme
    Ref: CAS-115063-P5V4
    Date:
  • Scottish Widows Group Personal Pension Scheme (CAS-116291-Z1G5)
    Complainant: Mr G
    Respondent: Key Group Ltd
    Outcome: Upheld
    Complaint Topic: Contributions: failure to pay into scheme
    Ref: CAS-116291-Z1G5
    Date:
View all decisions