Standard Life Flexible Retirement Plan (CAS-49861-X5J5)
Ombudsman’s Determination
Outcome
I do not uphold Mrs N’s complaint, and no further action is required by SL.
Complaint summary
Mrs N’s complaint concerns SL’s distribution of the death benefit lump sum arising under the Plan in respect of her late husband, Mr N. Specifically, Mrs N contends that in the circumstances, the fact that SL did not to make any award in her favour was perverse.
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