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Scottish Housing Associations’ Pension Scheme (CAS-132784-G2D3)

Complainant: Ms T
Complaint Topic: Misquote/misinformation
Ref: CAS-132784-G2D3
Outcome: Not upheld
Respondent: The Trustees of the Scottish Housing Associations’ Pension Scheme (the Trustee)
TPT Retirement Solutions (TPT)
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold Ms T’s complaint, and no further action is required by the Trustee or TPT. 

Complaint summary

Ms T complained that TPT provided her with incorrect information when it confirmed her pension funds would be paid to her through a Trivial Commutation Lump Sum (TCLS). She said it did not inform her that her other pensions would need to be taken into account when considering her eligibility for a TCLS and it also incorrectly told her that TCLS came into force in April 2024. 

Ms T said her pension should be paid to her as a TCLS and that TPT should pay compensation to her because of the incorrect information it provided. 

View determination

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