NEST Pension Scheme (CAS-130996-Q6W2)

Ombudsman’s Determination

Outcome

Mrs S’ complaint is upheld and to put matters right the Employer shall pay £216.71 into the Scheme. The Employer shall ensure that Mrs S is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Scheme. 

In addition, the Employer shall pay Mrs S £500 for the significant distress and inconvenience it has caused her.

Complaint summary

Mrs S has complained about unpaid and late pension contributions to the Scheme by the Employers.

The available evidence shows that the missing contributions amounted to £216.71. This consists of £123.83 in employee contributions and £92.88 in employer contributions.