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NHS Pension Scheme (CAS-86747-P1R3)

Complainant: Miss N
Complaint Topic: Ill Health
Ref: CAS-86747-P1R3
Outcome: Not upheld
Respondent: NHS Business Services Authority,
King's College Hospital NHS Foundation Trust
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold Miss N’s complaint and no further action is required by NHS BSA and the Trust.

Complaint summary

Miss N has complained that NHS BSA incorrectly decided to decline her application for ill health early retirement (IHER) benefits from the Scheme.

She also says that the Trust:

  • following her workplace injury in 2001, originally redeployed her to an unsuitable role that involved heavy lifting; and
  • in 2013, failed to provide NHS BSA with all the information about her ill health held in its records so that a decision could be made on her IHER application.

View determination

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